The St. Charles Police Department seeks to hire a competent, dedicated, customer service focused assistant to staff the Police Records front desk. This part-time position is scheduled Monday – Friday 7:00 am – 12:00 pm. Responsible for a variety of administrative and customer service tasks at the Police Records front desk. Assists with inquiries, projects, and tasks as requested or assigned.
- Welcome citizens and visitors by greeting them, in person or on the telephone, and answer or refer their inquiries appropriately.
- Receive citizen complaints and take appropriate action to initiate an efficient response. This includes handling after-hours non-911 emergency callouts for City staff to respond to a variety of situations.
- Utilize written procedures and department computer systems to make inquiries, perform miscellaneous clerical functions, and assist the public, officers, and other law enforcement agencies.
- Accept various cash payments and issue receipts with accuracy.
- Monitor department surveillance, intercom, and security system.
- Applicants may occasionally work alone in the office and should have flexibility to cover other shifts when needed to provide office coverage.
- High school diploma or equivalent.
- One year of receptionist or administrative experience, prior police experience is a plus.
- Fluency in Spanish is a plus.
- Ability to communicate effectively and tactfully and maintain composure in stressful situations.
- Operate a variety of computer systems, software programs, and applications to inquire and perform data entry.
- LEADS (Law Enforcement Automated Data System) authorization, or able to obtain within six months.
- Perform duties with initiative, good judgment and resourcefulness.
- If selected, successful completion of a background check, including fingerprinting, and drug screen are required.
This part-time position is pension qualified with the Illinois Municipal Retirement Fund (IMRF) and eligible for the 457 deferred compensation plan and paid holidays. Part-time employees are not eligible for health insurance.
Thoroughly complete the employment application. Resumes and any additional documents can be attached to the online application system. If you are unable to apply online, or for other assistance, please contact 630-377-4446.
To see what it is like to work for the City of St. Charles check out our YouTube Channel.
The City of St. Charles is an Equal Opportunity Employer.