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Dshs Ftaa Revenue Agent 4

State of Washington | WA

Posted Date 6/23/2025
Description DSHS FTAA Revenue Agent 4

Share your collection and negotiation experience with the Finance, Technology, and Analytics Administration's (FTAA) Office of Financial Recovery (OFR) as a Revenue Agent 4. DSHS Revenue Agents provides billing, accounting, and debt collection services for DSHS, Department of Early Learning, and Health Care Authority (HCA).

As a Revenue Agent 4, you will supervise a team of Revenue Agents responsible for collections of debt due DSHS and other contracted agencies. This position is responsible for day-to-day administrative task for the team. You will act as OFR's hearing coordinator when necessary, and act as the subject matter expert on unit operational matters.

This is a hybrid opportunity that requires the ability to work from home and in the office.

Some of what you will do:
  • Responsible for administrative tasks including but not limited to assignment of work, leave approval, staff development, staff meetings.
  • Participate as the back up program manager to include representation at meetings, leave management, public disclosure requests, constituent inquires or other time-sensitive decision-making as required.
  • Direct and ensure uniform application of revenue statutes, regulations and policies.
  • Use team data to develop and codify team processes and procedure, lead efforts to improve existing processes and procedures, coach staff for efficiency, improvement and development.
  • Communicate team outcomes to team, program manager, OFR partners and/or stakeholders.
  • Provide staff with support in complex cases or with difficult clients including accepting complaint or escalated calls.
  • Approve settlements, write-offs or compromises up to the approved authorization level.
What we are looking for:
  • Knowledge of investigation procedures and practices, collection laws and procedures, legal rights and remedies in civil law and basic accounting practices.
  • Knowledge of investigative skills to identify sources, gather and document facts, evaluate information and draw conclusions from the information obtained.
  • Experienced in utilizing professional collection techniques supported by State and Federal laws, debt determination regulations, and have a detailed understanding of program goals, regulations, and the mission of DSHS.
  • Strong customer service skills with the ability to keep calm in tense situations.
  • Successful negotiation skills.
Professionals with the following should apply:
  • A Bachelor's degree involving major study in business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law, or closely related field, AND five years of work experience in collection of civil or criminal debts, law enforcement, finance, accounting, bookkeeping, or related field.
Or
  • Three years of experience as a Revenue Agent 3.
Note: Additional qualifying experience may substitute year for year for education.

Interested? Submit your application and attach a resume.

Questions? If you have any questions, please contact the DSHS recruiter by email vincent.hamilton@dshs.wa.gov and reference 03480.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.


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Salary5,271.00 - 7,082.00 Month
Field
Police

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