The recruitment is exempt from the hiring freeze (Administrative Order 358).
This recruitment is open to Alaska Residents only. Applicants must meet
Alaska Residency Requirements in order to be considered for employment at this time.
WHAT YOU WILL BE DOING:
The Criminal Justice Technician 1 plays an important role in providing technical and administrative support to the Applicant Records and Licensing Unit, partner agencies, and general public. Working under the guidance of the Records and Licensing Supervisor to:
- Application and Records Processing
- Review, process, and maintain criminal history requests and various permit/license applications in compliance with state and federal regulations.
- Customer Service and Administrative Support
- Provide front-line assistance to the public, manage communications, handle financial transactions, and perform general office support duties.
- Research, Compliance, and Coordination
- Conduct research to resolve record discrepancies, ensure data accuracy, generate reports, and collaborate with internal staff and external agencies to support system integrity and legal compliance
OUR ORGANIZATION, MISSION, AND CULTURE:
The Applicant Records and Licensing Unit plays a vital role within the Division of Statewide Services and the Department of Public Safety, supporting the department’s mission to ensure public safety and enforce fish and wildlife laws. This team’s primary objective is to provide timely, accurate information and assistance to colleagues, partner agencies, and the public
THE BENEFITS OF JOINING OUR TEAM:
By joining this team, the incumbent will gain access to unique learning opportunities in Criminal Justice Administration. This role provides a valuable chance to build upon foundational knowledge of criminal justice information systems while further developing administrative and customer service skills. It also offers a solid foundation for reviewing and interpreting federal and state laws, regulations, and policies, helping the incumbent grow their career and excel in the both the administrative and leadership aspects of public safety. This position is an excellent steppingstone for anyone aspiring to advance within the field of criminal justice.THE WORKING CONDITIONS YOU CAN EXPECT:
This position is based at the Department of Public Safety’s Headquarters building, located at 5700 East Tudor Road in Anchorage, with the stunning Chugach Mountains as its backdrop. The office environment promotes collaboration, with individual workstations in an open area and shared stations at the front desk, where team members engage directly with the public.
WHAT WE ARE LOOKING FOR:
- Professionalism: Demonstrate a positive attitude, demonstrate courtesy, tact and empathy, even when handling stressful or confrontational situations. Able to manage workloads, meet deadlines and effectively identify and coordinate priorities.
- Communication Skills: Ability to take into account the audience and nature of the information to make clear, oral and written presentations. Ability to clarify and express ideas and facts, or underlying rationale, intent and motive by educating others on unfamiliar concepts related to the program in an organized, clear and concise manner.
- Problem Solving and Decision Making: Develop and implement creative and effective solutions through focusing on the problem rather than the solution and by implementing appropriate solutions whether complex, permanent or quick fixes. Know when to refer to or seek assistance from commissioned, certified or other law enforcement professional staff and when to solve problem independently. Explore alternatives prior to making a decision, evaluate each solution on the basis of several factors and consider all sides of the issue in order to propose a course of action or make recommendations in a timely fashion.
The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team.
More information about the Department of Public Safety can be found on our website:http://dps.alaska.gov/
Any combination of education and/or experience that provides the applicant with competencies in:
- Accountability: Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
- Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
- Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Equivalent to those typically gained by:
Any combination of education and/or work, internship, and/or volunteer experience or service from any combination of fields that sufficiently builds the above and any job-specific competencies.COVER LETTER
A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
AT TIME OF INTERVIEW:
- A copy of academic transcripts if using education to meet the minimum qualifications.
- Three (3) professional references with current contact information. Two of the professional references must be current or former supervisors.
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.
BACKGROUND CHECK
This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions.
CONFIDENTIALITY AGREEMENT
The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position.
EDUCATION To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
WORK EXPERIENCE
Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For specific information in reference to the position please contact the hiring manager:Cathy Jokela
Records and Licensing Supervisor
Phone: 907-269-5634
cathy.jokela@alaska.gov