Police Services Representative

Join the Springfield Police Department as a Police Services Representative! Be the vital link between the community and law enforcement, assisting officers and the public with professionalism and care. If you're detail-oriented, thrive in fast-paced environments, and want to make a real impact, this is your chance to serve your city with pride. Start your rewarding career in public safety today!

We will be accepting applications until Monday, June 16th, 2025.

What you'll do:

• Communicating with individuals in-person and over the phone, writing police reports.
• Managing, maintaining, and reviewing police records.
• Utilize computer systems and databases for data entry, information retrieval, and tracking.

• Strong multi-tasking and communication skills.
• High attention to detail especially with written and verbal communication.
• Ability to maintain a high-level of confidentiality and utilize good discernment and decision-making.

• Teamwork: our team collaborates regularly and cross trains.
• Benefits: pension & health insurance provided at no cost to the employee, generous leave time, free gym with upgraded equipment, and more!
• Professional Development: we want our employees to grow through training, tuition reimbursement, and more.

• Sunday - Thursday or Tuesday - Saturday:
• 1st Shift: 7:00 a.m. - 3:00 p.m.
• 2nd Shift: 3:00 p.m. - 11:00 p.m. ($1.00/hr shift differential)
• 3rd Shift: 11:00 p.m. - 7:00 a.m. ($1.50/hr shift differential)

There are no exceptions or guarantees made regarding shift assignment. Applicants must be open and available for any shift if applying for this position.

• Requires a minimum of 2 years' experience in a customer-oriented atmosphere or in a high-volume customer call center

OR

• Possession of 30 semester credit hours from an accredited college or university in Criminal Justice, Law Enforcement, Office Systems, Business Administration or related area;

OR

• Any combination of education and experience that would provide the incumbent with the necessary knowledge, skills and abilities.

• Ability to obtain and maintain state certification as a MULES terminal operator as required by departmental assignment.
• Ability to obtain and maintain Notary certification with the state of Missouri as required by department assignment.
• Incumbent must possess a valid Driver's License in order to operate a vehicle for the purpose of completing job duties depending on assignment.

Must be able to successfully complete an intense security background investigation including a credit check; must possess no felony convictions, no misdemeanors, arrests, or other convictions that would prevent the ability to be MULES certified or access the CJIs database; must be able to work any assigned shift with varying days off.

• The testing and selection procedure includes the following elements: a computer skills and typing test, interview, and comprehensive background investigation. Applicants must pass every phase of the testing selection process in order to be considered eligible for hire.

Equal Opportunity Employer/Disability and Vet

The City of Springfield promotes equal employment opportunities to all without regard to race, color, religion, sex, national origin, age, status as a protected veteran, or status as a qualified individual with a disability, or other legally protected status. All qualified applicants will receive consideration for employment.

Individuals with disabilities who believe they will need an accommodation to undergo any part of the interview, examination, or pre-employment process, should request a reasonable accommodation in accordance with the Americans with Disabilities Act prior to the testing or appointment. Requests should be requested by contacting City of Springfield Human Resources by phone, 417-864-1607, or in person at the Municipal Busch Building, 840 Boonville Ave. Springfield, MO 65802.

Proof of United States Citizenship/Authorization to Work in the United States as established by the Immigration Reform Act of 1986 is a condition of employment. We are committed to a drug-free workplace. Pre-employment drug testing is required.