Patient Services Supervisor - Wcc

Patient Services Supervisor, Health Services

Full Time, Permanent
Washington Corrections Center, Shelton, WA

• A detailed resume
• A cover letter
• Three professional references

• Provide mentoring, guidance, support, and address staff questions/concerns.
• Develop support staff short-term and long-term team goals and objectives consistent with policy requirements, headquarters directives, and facility clinic operational needs.
• Ensure expectations are clearly communicated, understood, and achievable.
• Direct, monitor, and track staff activities to include workload, performance standards, and deadlines.
• Ensure all supervisory level personnel actions are in accordance with CBA and applicable HR regulations.
• Ensure assigned staff compliance with all department training requirements and identify staff training deficits and potential training solutions.
• Conduct and assist with training of health services support staff. Ensure assigned staff are fully cross trained to cover all elements of health services scheduling support.
• Manage support services absences and relief needs to ensure full and consistent service coverage and act on leave requests as received.
• Conduct annual performance evaluations and if necessary, make corrective action decisions in accordance with DOC policy and current CBA.
• Conduct selection of new support staff to include, coordination with HR, interviewing, and providing hiring recommendations to management.

• Oversight of clinic/hospital scheduling: medical, dental, and mental health (onsite and offsite scheduling), coordination of resources and clinic schedules, maintain schedules in on-line appointment system.
• Data management for entry and maintenance of databases, to develop and decipher reports, provide data and analysis/applications as needed or requested.
• Manage support resources to ensure uniform delivery of services and coverage on a daily basis to include acting as backup for support staff as necessary to fulfill operational needs.
• Support and improve operational processes to define, refine, and monitor WCC health services.
• Assist health services management and stakeholders in various tasks.
• Provide accurate & reliable information pertaining to health services scheduling, groups or communities (including colleagues and correctional personnel).
• Maintain confidential and important documentation in standard filing practices.

• Conduct monthly face to face documented Supervisory conferences with each PSR.
• Conduct annual Performance evaluations for each staff member you supervise.

• Attend required staff meetings.
• Establish good working relationships with staff, patients, and community stakeholders.
• Attend all trainings as required.
• Manage emails and ensure timely response.
• Complete all documentation according to policy requirements.

• 3 years’ experience of increasingly responsible office experience in healthcare setting.
• 3 years’ experience as a supervisor.
• Proficiency in computer skills to include MS Word, Excel, and PowerPoint.
• Proficiency with medical terminology.
• Possess advanced typing and computer software application skills.

• High School Graduation or Equivalent.
• A bachelor’s degree in a medically related or public relations field
  AND
• One year experience in a healthcare setting which includes lead responsibility.
  OR
• Equivalent education/experience.

• Mission: The mission of DOC is to improve public safety by positively changing lives.
• Our Vision: Working together for safer communities.
• Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
• Our Core Values:
  1. Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
  2. Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
  3. People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
  4. Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
  5. Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.

• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
• This position may be represented by a bargaining unit.

• Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.
• Must be able to work in spaces, climb stairs, walk long distances, and frequently lift up to 30 pounds. Under rare circumstances this position may be required to lift or carry up to 50 pounds and push up to 100 pounds.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
• The DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.
• Must be able to work in spaces, climb stairs, walk long distances, and frequently lift up to 30 pounds. Under rare circumstances this position may be required to lift or carry up to 50 pounds and push up to 100 pounds.

• Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic and cultural backgrounds.
• Respectfully acknowledge people's differences and recognize these differences as important and valuable.
• Promote inclusiveness.
• Be culturally sensitive and appropriate.
• Respect and value diverse backgrounds and traditions.

• Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-M. Step M is a longevity step and is typically gained six years after being assigned to Step L in your permanent salary range.

• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Many DOC jobs are covered by the Public Safety Employees' Retirement System (PSERS). If someone moves from a Public Employees Retirement System (PERS) eligible position to a PSERS eligible position, they actually retire under two different systems/plans. For more information, please contact the Department of Retirement System at: 1-800-547-6657.
• Deferred Compensation and so much more!