Public Safety Dispatcher

CROOK COUNTY 911 OVERVIEW
Crook County 911 processes emergency and non-emergency calls for Crook County, Oregon. We also provide dispatch services for Prineville Police Department, Crook County Sheriff's Office, and Crook County Fire and Rescue in addition to coordinating with other local public entities and surrounding jurisdictions.

• Application screening
• CritiCall skills testing (More information about CritiCall TestGenius can be found here: https://criticall911.com/dispatcher-testing/applicants.)
• Oral board interview
• Dispatch center sit-in
• Background investigation
• Executive interview
• Psychological evaluation
• Physical and drug screening

• Handles emergency and non-emergency phone calls and dispatches police, fire and/or medical response with a high sense of urgency.
• Occasionally handles requests for service via text to 911, email, or other methods of communication.
• Manages callers and quickly gathers pertinent information while providing professional, high-quality service.
• Provides instructions to callers to help guard their safety as well as the safety of others.
• Remains on the phone with callers as situations require.
• Communicates with responders via radio, phone, mobile data terminal, and other methods.
• Appropriately routes calls for service in outside jurisdictions to the appropriate Public Safety Answering Point (PSAP), places outbound calls as needed.
• Comply with regulations and requirements for the use of any data systems accessible through local, state, regional, federal or international networks (e.g. RMS, DMV, LEDS, NCIC, Interpol, etc.)
• Enters accurate and orderly information into computer systems to generate and update calls for service while talking on the phone; simultaneously monitors and responds to radio traffic from responders on multiple channels and frequencies.
• Maintain awareness of activity in the field and within the dispatch center; document and update unit status; gather and relay any and all information related to responder safety.

• Maintains working knowledge of geography of 911 service area and surrounding area; utilizes various maps to determine appropriate response.
• Handles sensitive information and maintains confidentiality.
• Obtains and retains necessary licensing and training within specified timeframes.
• Adheres to all City and Department policies; follows state and federal laws.
• Other duties as necessary or assigned.

• High School Diploma or equivalent.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to keyboard accurately by touch at 35 wpm or faster. Ability to learn to use required computer systems, software, and other equipment necessary to perform the essential functions of the position.
• Ability to troubleshoot and resolve simple computer and equipment issues.
• Ability to operate radios systems, clearly enunciate, appropriately use agency terminology and codes, plain speech and phonetic alphabet.
• Ability to monitor 5 or more computer screens.
• Ability to learn the geographic area, community, agency resources, standard operating procedures, and mutual aid agreements; ability to use maps and related location software.
• Excellent listening skills and the ability to communicate clearly and elicit needed information from emotionally stressed and otherwise challenging callers.
• Ability to multitask and change quickly between essential tasks.
• Ability to maintain good working relationships with co-workers, all 911 Users Agency members and the public.
• Ability to remain calm in emergency situations and make accurate, logical decisions quickly while processing large amounts of information.
• Ability to manage stress, exercise discretion, and demonstrate sound judgement.

SPECIAL REQUIREMENTS AND CERTIFICATIONS:

• Certification as Department of Public Safety and Training (DPSST) Basic Telecommunicator.
• Certifications as DPSST-Emergency Medical Dispatcher (EMD).
• LEDS Entry/Inquiry level certification
• CPR and First Aid certification