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Special Operations And Intelligence Unit Telecommunicator

State of North Carolina | Wake County

Posted Date 5/21/2025
Description This position is responsible for telecommunications and daily operations of the Division of Criminal Information Network terminal. The position reports to the supervisor assigned to Special Operations and Intelligence Unit (SOIU) Communications Center, located at the Yonkers Road Complex in Raleigh, NC.

Job responsibilities include the following:
  • Provide accurate and timely information that is coherent and effective in assisting other agencies with appropriately classifying offenders to facilitate lawful apprehension and arrest of criminal offenders
  • Exercise appropriate knowledge and take action in the areas of a computer monitoring system, criminal network application; and further, the daily operations, and maintenance of multiple platforms; knowledge of all systems software, hardware, and NCDAC OPUS mainframe system for use on a daily basis and for providing customer service and assistance to field staff or other authorized officials
  • Serve as a liaison to provide information in time of need for the purpose of public safety and as a primary link with information essential for routine duties and emergency assistance
This is a full-time position (40 hours per week) with State Benefits. Must have the flexibility to work rotating shifts; including holidays, evenings, and midnight shifts, for extended periods when needed.


The NC Department of Adult Correction continuously recruits for Special Operations Intelligence Unit Telecommunicators and will accept applications regardless of whether there is a current vacancy. Your application for this posting will remain on file for 180 days and will be screened for vacancies as they occur for any shift (1st shift hours 6:00 am - 2:00 pm, 2nd shift hours 2:00pm-10:00pm, 3rd shift hours 10:00pm-6:00am).

Note to Current State Employees:
State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result.

About the Department of Adult Correction (DAC)
The North Carolina Department of Adult Correction is responsible for the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons, Correction Enterprises, the Division of Community Corrections, and the Division of Rehabilitation & Reentry.

About the Special Operations and Intelligence Unit (SOIU):
The Special Operations & Intelligence Unit (SOIU) is within the Department of Adult Correction and is responsible for identifying appropriate security goals, objectives, standards, strategies, and technologies used. SOIU also directs activities of both Prisons and Community Corrections staff and oversees the collection, analysis, and sharing of intelligence information.The Knowledge, Skills, and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of the Experience and Education listed on the application.

To qualify for this position, applicants must document on the application that they possess ALL of the following:

  • Experience providing effective forms of communication (written and verbal)
  • Demonstrated ability with interpreting and applying rules, laws, and/or governing security regulations
  • Ability to use software applications to input and retrieve data
Management Preferences:
  • Current DCI Certification
  • General knowledge of law enforcement and NC DAC terminology
  • General knowledge of probation and parole policies and procedures
  • General knowledge of the prison and court systems
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
See https://oshr.nc.gov/experience-guide for details.

High School or General Educational Development (GED) diploma and two years of dispatcher experience and work efficiently under pressure; or an equivalent combination of education and experience.

Necessary Special Qualifications: Must meet applicable Education, Employment and Training standards as required to be Department of Criminal Information (DCI) certified. Must be DCI certified or become certified within 120 days of employment and maintain certification by recertification every 2 years.

Come Join Us To Make A Difference!

The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

The Special Operations and Intelligence Unit (SOIU) is solely responsible for managing operational procedures and processing intelligence that affects the general public, staff, and offenders. It plays a crucial role in identifying appropriate goals, objectives, standards, strategies, and technologies to be used. Additionally, it coordinates and directs the activities of both Prisons and Community Supervision staff while overseeing the collection, analysis, and sharing of intelligence. The division of SOIU ensures the safety and security of prisons and communities.

DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to the education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
  • Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
  • Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
  • If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
  • If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements: Correctional & Probation/Parole Officer Certification.
  • The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions (Download PDF reader).
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions specifically about this posting other than your application status, please contact the SOIU Hiring Recruiter at 984-204-2973.
Salary32,638.00 - 57,116.00 Annual
Field
Police
Highest Educational Degree Required
High school diploma

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