Community Service Officer (Hourly)

This recruitment is open until a sufficient number of applications are received and may close at any time without prior notice. Applicants are encouraged to submit their applications as soon as possible.

The Community Services Officer will perform non-sworn work of a limited scope in support of Police Department operations, services, and functions. Current vacancies are in the Police Support Services Unit where incumbents will provide essential administrative, technical, and customer service support to the Police Department's business office, including lobby operations, and perform other related work as required.

This recruitment is for a part-time, non-benefited position limited to 919 hours of employment in a fiscal year (July 1 through June 30) with an average of less than 30 service hours per work week. Unclassified hourly employees are paid on an hourly basis and shall not be eligible for benefits nor be subject to Civil Service Rules. Although hourly employees are at-will, they are still subject to all other City policies and procedures.

Essential Functions

Functions may include, but are not limited to, the following: deliver primary internal and external customer service at the Police Department Business Office front counter; provide live scan and ink fingerprinting services; process parking citation and vehicle impound hearing requests; facilitate property and evidence recovery; complete ticket sign-offs; write lost/found property reports; take and prepare type-written crime reports when the suspect is not present either at the crime scene, over-the-counter or by phone; provide routine information to citizens at the front counter related to assignments; perform a range of other duties in support of the department; assist in specials projects and assignments including assisting at special events, major events, and major incidences; may assist in training new personnel; and perform related duties as assigned.

Any combination of education and/or experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be one year of responsible experience in a customer service related field and training equivalent the completion of the twelfth grade supplemented by college courses in criminal justice or a related field. Required License or Certificate: A valid California driver's license.

Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Each incident is evaluated in terms of the circumstances and facts surrounding its occurrence and its degree of relevance to the position. Please review the "Pre-Employment Disqualifying Criteria" link below which identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process. Pre-Employment Disqualifying Criteria

Knowledge, Skills and Abilities:

Knowledge of: basic law enforcement organization, activities, terminology, practices, and regulations; basic interview methods and principles; evidence collection methods; applicable laws, codes, ordinances and regulations; English usage, spelling, grammar, and punctuation; computer equipment and software applications related to assignment. Ability to: learn, understand and utilize written materials related to police work; work assigned shifts or duty under strict discipline; operate computer equipment and software applications related to assignment; write/type reports and complete all assignments; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work; and work with various cultural and ethnic groups in a tactful and effective manner.

Physical Demands and Working Conditions:

On a continuous basis walk, stand, bend, crouch or stoop, sit for varying periods of time; work in situations that may pose a physical danger; read and interpret codes and laws; drive a patrol or assigned vehicle; communicate over a radio or telephone; hear communications via radio, telephone or in person; respond to inquiries from citizens; use a computer keyboard; re-interpret and write simple and complex reports; testify in court; respond to dispatch calls at various locations. Must be able to lift and carry 50 lbs. See in the normal vision range with or without correction; hear in the normal range with or without correction. Primary work is performed in an indoor and outdoor environment. When indoors it is usually in an office or front counter setting with fluorescent lighting and moderate noise level; when in a field setting and traveling from site to site there is exposure to the external environment including all types of weather and temperature conditions. While directing traffic, may be exposed to dangerous traffic conditions along with traffic noise; occasional exposure to mechanical, electrical and explosive hazards of vehicular accidents including fumes odor, dust, and toxic substances of vehicular accidents and flares.

Recruitment No. 25514206H
To be considered, applicants must submit a City Application. Candidates whose applications indicate education and experience most directly related to the position will be invited to participate in the selection process. All notices will be sent via e-mail.