Under direction and/or general supervision from higher level staff, performs a wide variety of non-sworn field and office law enforcement work in support of Police Department activities including traffic and parking control, vehicle maintenance, crime investigation assistance, crossing guard supervision, dispatching, and other public service activities.
Position Snapshot: As a non-sworn member of the Fontana Police Department, a Community Service Officer (CSO) supports the Department’s day-to-day operations. CSOs wear a Department uniform, operate a Department vehicle, and respond to non-emergency radio calls that require a report or community assistance. CSOs are dispatched to calls similar to a Police Officer, and are required to transmit over the unit radio. CSOs are tasked with investigating traffic collisions and criminal investigations that do not require interaction with suspects. Investigations include obtaining statements, collecting evidence, and writing reports. At times a CSO may be on their feet for long periods of time during traffic control or other functions. A CSO must be able to successfully multi-task and function independently while making decisions with little supervision based on the Department’s policies. CSOs are also cross trained as 911 emergency call takers. Based on the Department’s needs, CSOs may also be assigned to special duties such as, but not limited to, record keeping, report processing, court filing, traffic, etc.The employee must have the ability to:
- Supervise school crossing guards; participate in the selection, training and discipline of assigned staff; plan, prioritize and assign work schedules; order and maintain related equipment.
- Participate in preliminary and conclusive investigations of crimes and accidents; photograph and collect evidence at crime scenes, research case information, prepare related reports as required and take statements from individuals; retrieve and identify stolen property.
- Prepare missing person reports; maintain report log and update related information in computer; coordinate identification activities with other agencies.
- Attend daily briefings; process routine documents.
- Train new Community Service Officers as required.
- Serve as parking control officer; patrol city streets and enforce laws and regulations applicable to non-moving vehicles; write citations for illegal parking; assist in identifying and removing abandoned vehicles.
- Provide assistance to the public; take statements from individuals; correct citations and process routine documents; answer questions related to public safety; provide directions and information; assist disabled vehicles.
- Provide assistance to sworn personnel; photograph and collect evidence at crime scenes; monitor and search prisoners; retrieve and identify stolen property.
- Direct traffic at accident sites, parades and special events as needed.
- Maintain patrol vehicles and equipment; perform routine maintenance checks; wash and refuel vehicles and maintain records related to repair or maintenance.
- Monitor drug testing of prisoners and deliver samples to lab for analysis.
- Operate a computer terminal and radio equipment in performing assigned duties.
- Prepare necessary reports.
- May train new Community Service Officers as required.
- Perform duties of dispatcher and school crossing guard as needed.
- Perform any other tasks or functions deemed necessary to the daily operations of the employer.
THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.
Working Conditions: Positions requires sitting, standing, walking on level and slippery surfaces, reaching, twisting, and turning while entering and exiting a motor vehicle or on foot within the City limits. The position requires near, far, and color vision. Incumbents work in all weather conditions, around moving traffic and may also be subjected to physical threats, verbal abuse, and other stressful situations. Acute hearing is also required when providing phone and counter assistance.
A combination of experience and training that would likely provide the required knowledge and abilities is qualifying. Incumbent must have the knowledge of:
- Basic organization and activities of a municipal law enforcement agency.
- Principles and procedures of record keeping.
- Basic report preparation.
- Modern office procedures, methods and computer equipment.
- Procedures and techniques for dealing with the public in a tactful but firm manner.
Ability to:
- Learn pertinent Federal, State, and local laws, codes and regulations.
- Learn to interpret and apply laws and regulations of the City and Police Department.
- Operate a vehicle in a safe manner.
- Prepare clear and concise reports.
- Maintain accurate records.
- Understand and carry out oral and written directions.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain an effective working relationships with those contacted in the course of work.
Experience: No experience required.
Education: Equivalent to the completion of the twelfth grade.
License or Certificate: Possession of, or ability to obtain, an appropriate, valid California driver’s license.
Candidates must be able to pass a Police Background Investigation, Pre-employment Physical, Psychological, and Polygraph Examinations.
If you were referred to this position by a current Fontana Police Department employee, please use the link below to download the Applicant Referral Form. This form must be completed and submitted to the Human Resources Department at the time that your application is submitted. Submit completed forms to HUMANRESOURCES@FONTANACA.GOV or to the Human Resources Office. Forms received after the position closes will not be accepted.
Click here to download the Applicant Referral Form.