We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity
At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.Our Centralized Investigations & Audits Unit (CIAU) within our Business and Professions Division (BPD) is currently recruiting an Investigations Supervisor experienced in leading teams through change while diving into investigations and growing a distanced team.
Our Business & Professions Division (BPD) oversees licensing and regulatory activities for 34 professions and 143 license types (businesses and individuals) and administers the Prorate and Fuel Tax program, as well as providing oversight of Combative Sports events, managing Uniform Commercial Code filings and Performing Rights Society registrations, Agriculture Support Program, and maintaining the Firearms database for law enforcement.
If you are a skilled leader with a background in investigations or compliance work and have a passion for leading, developing, and helping to create a new team, please read on!
As the Investigations Supervisor, you will direct and oversee the day-to-day work of a team of investigators to ensure unit goals and expectations are met. You will lead a group that supports compliance within the Real Estate Unit which includes Real Estate Brokers and Managing Brokers, Appraisers, Appraisal Management Companies, Home Inspectors, Notary Publics, Camp Resorts, Timeshares, Employment Agencies, Telephone Solicitors, and Whitewater River Outfitters. You will review investigations into proper computation of fees, taxes, penalties, and interest, while ensuring due process and investigative processes are followed and equitable. As the supervisor of this diverse and multilayered team within DOL, you will develop expectations, collaborate to identify the best practices, offer education and technical assistance to customers and the public, and work to ensure proper standards are met.
Some of what you will do:
- Supervise a team of investigators including work assignment and mentorship.
- Conduct expert level investigations including unlicensed activity and sensitive areas of investigation.
- Use and teach the full range of investigative duties and disciplines.
- Assist in the review, revision, and implementation of state laws, rules, and regulations pertaining to professional licensing.
- Testify in administrative hearings and deliver oral or written reports as requested.
What you will bring to the position:
- Six (6) years of experience as an investigator with a criminal justice government agency or private organization, or other directly related field including four (4) years of field investigation experience.
OR
- Six (6) years of full time experience in investigations involving personal background, unfair or deceptive business practices, insurance casualty claims, or similar allied topics.
OR
- Four (4) years of experience as an Investigator 3 with at least one (1) year of supervisory experience.
Two (2) years of relevant education may substitute for one (1) year for experience.
Experience must include:
- Five (5) years of experience in the following:
- Interpreting and applying rules and laws, administrative statutes, or federal regulations in the course of investigatory duties or enforcement.
- Gathering, preserving, and presenting evidence in reports to support enforcement actions, including disciplinary measures, denials, or actions to prevent unauthorized or non-compliant activity.
- Operating multiple web and computer based software programs or case management systems to input, access, retrieve, and review information pertinent to investigative processes.
- Four (4) years of using computer programs to write documents, send emails, and edit spreadsheets.
- Two (2) years of supervising, coaching, or leading diverse groups and staff while using human resource principles and implementing plans, expectations, processes and manuals.
Experience can be gained concurrently.
What may help set you apart:
- One (1) year of experience investigating professions licensed and regulated by a Real Estate Unit which includes Real Estate Brokers and Managing Brokers, Appraisers, Appraisal Management Companies, Home Inspectors, Notary Publics, Camp Resorts, Timeshares, Employment Agencies, Telephone Solicitors, and Whitewater River Outfitters.
- Experience reviewing, analyzing, drafting, and presenting legislative or rule making proposals.
- Experience planning and facilitating meetings in large and small groups.
Additional Requirements of Employment:
- Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to ensure that people with disabilities are provided reasonable accommodations.For information about this position, available accommodations, or the interview process, contact Kyle Odell.
Join us as we transform how government delivers services! Together, we can build a legacy of commitment to diversity, equity, and inclusion that will benefit generations to come. Be part of this vital mission and make a real impact in your community.
How to Apply:
- Select the Apply button at the top of this job announcement.
- Attaching a Resume and current Cover Letter is preferred for applications, but not required.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, email the Talent Acquisition Team. Please include the title of this position in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.