Parking & Traffic Control Supervisor - Department Of Transportation

This position supervises PTCOs and Sr. PTCOs engaged in enforcement of vehicle and parking codes and regulations, directing vehicular and pedestrian traffic, traffic control, patrolling assigned areas, and towing vehicles. The Parking and Traffic Control Supervisor is responsible for the management of the parking control program, coordination of services and events, and negotiation and oversight of contracts.

May work assigned shifts 24 hours a day, 7 days a week, including holidays; may be required to work overtime for assigned periods or for special events.

Additional responsibilities of the PTCO Supervisor may include, but are not limited to:

• Representing DOT in meetings with inside and outside stakeholders and plan and coordinate field work with outside vendors and contractors.

• Managing vendor contract and supervise staff.

• Leading a team to provide pavement construction support.

• Leading a team of vendor staff to support the Vehicle Abatement Program.

More information on the typical duties can be found in the Class Specifications for Parking & Traffic Control Supervisor.

Education: Completion of two (2) years of undergraduate coursework from an accredited college or university in business administration, public administration, law enforcement, or related field

Experience: Four (4) years of experience requiring independent decisions and having considerable contact with the general public in parking control, enforcement, or a similar regulatory function.

Certifications/Licenses:

• Valid State of California driver's license.

• Successful completion of a formal police background check

• Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

• Ability to manage vendor contract and supervise contract staff.

• Knowledgeable in pavement construction support.

• Knowledgeable in vehicle abatement policies, laws, and regulations.

• Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

• Constructive Energies: A demonstration of energy and drive that comes from within, and a willingness to approach all aspects of work with a generally positive attitude; possessing the inclination to take appropriate action rather than waiting to be told what to do; examples of Constructive Energies include but are not limited to: enthusiasm, honesty, integrity, empathy, dedication, reliable, proactive, respectful, confidence, ethical, and a willingness to help others

• Customer Service: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

• Flexibility: Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.

• Leadership: Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

• Problem Solving: Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

• Supervision: Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

• Teamwork & Interpersonal Skills: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process may consist of one or more interviews and a formal police background check.

Submission of a resume is optional. However, submission of a resume in lieu of completing the education and work experience sections on the application or failing to answer all the questions will constitute an incomplete application and it will be withheld from further consideration.

If selected, the Conditional Offer of Employment may be contingent upon you providing proof of a valid State of California driver’s license, and an assessment of your California DMV Employer Pull Notice (EPN) as per the DMV Release of Driver Record Information form. Failure to pass the DMV Pull Notice assessment will deem you ineligible for employment.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Keana Castillo at keana.castillo@sanjoseca.gov.