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Learning Accreditation & Reporting Specialist

Lexipol | Frisco, TX

Posted Date 8/29/2024
Description At Lexipol, our mission is to create safer communities and empower those on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, and corrections professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work
The Learning Content Team is responsible for the creation and development of all learning and training content across all Lexipol vertical academies, including PoliceOne, Corrections1, FireRescue1, EMS1, Dispatch1, and Local Government University. Learning content consists of a variety of course types: single video courses, training blocks, and full-length courses. Our team develops eLearning with the help of subject matter experts and is vetted for policy consistency by our policy and legal teams. Courses are developed based on nationwide standards and best practices while also incorporating state and federal laws and regulations where appropriate. This position is remote.

Our courses are also certified and accredited through certified training providers (20 states) and accepted for continuing education credits in 23 states. Several of our courses in the library are also approved by the International Association of Director of Law Enforcement Standards and Training (IADLEST) National Certification Program (NCP). This role will report to the Credentialing and Accreditation Manager.

The Learning Accreditation & Reporting Specialist role is responsible for the acquisition and maintenance of learning certification and accreditation programs, to enhance the value of Lexipol learning offerings. The individual will manage the course accreditation process, deliver detailed reports, and develop and own relationships with key personnel at each accreditation entity. The Learning Accreditation & Reporting Specialist will manage the accreditation and re-certification process for our Online Learning divisions and library of training content. Additionally, they will be responsible for all data management and data programming for each respective Online Learning division. 

The work of the Learning Accreditation & Reporting Specialist is done through working in these areas of focus:

Accreditation Process Management (40%)
  • Manage the accreditation and re-certification process for our Online Learning divisions and library of training content (1000+ course offerings)
  • Govern and control processing, reviewing, and tracking of applications for accreditation
  • Submit required reports, documents, and forms pursuant to applicable regulations and in accordance with state or entity policy/procedure

Relationship Management (20%)
  • Develop and own relationships with Executive Leaders and key personnel at each accreditation entity
  • Work to establish expanded reporting relationships to enhance the value of our offering

Operational Management and Documentation (20%)
  • Manage, maintain, and update detailed standard operating processes for all accreditation entities
  • Program and manage all accreditation and certification data into our Learning Management System

Communication and Reporting (10%)
  • Deliver detailed reports in accordance with each accreditation entity
  • Communicate to the team on any related breakthroughs or challenges on credentialing and credentialing reporting issues and how to solve

Misc. (10%): Miscellaneous duties as assigned by the Credentialing and Accreditation Manager. 

Requirements: To be considered for this role, you will have this experience:
  • Bachelor’s degree or 2 years of experience with reporting, or data analysis research/programming required
  • Knowledge of Learning Management Systems (LMS) or SaaS preferred
  • Government, public safety market, or direct accreditation experience preferred
  • Ability to accurately program and manage a wide range of data
  • Ability to multi-task and handle multiple responsibilities in a fast-paced environment
  • Highly organized with proven experience reporting and managing processes
  • Ability to develop, nurture, and maintain executive level relationships with key partners
  • Proficient in Excel, Microsoft Office, or similar software
  • Excellent teamwork skills
  • A lifelong learner mindset
  • Time management skills
  • Quality assurance and quality improvement mindset

Target Outcomes/Target Results
  • Timely and Accurate Reporting: Ensure that all course completions are reported accurately and on time to the relevant certifying bodies across all verticals (Police, Corrections, Fire, EMS, Dispatch, Local Government). This includes maintaining a consistent record of error-free submissions and promptly resolving any issues that arise.
  • Process Optimization and Documentation: Develop and implement efficient and scalable processes for certification and accreditation management, ensuring these processes are well-documented, easily accessible, and consistently followed. This also includes proactively identifying gaps in the certification library and implementing control measures to address them.
  • Compliance and Audit Readiness: Ensure that all accreditation processes and documentation are in full compliance with state and federal regulations, and that the organization is always audit-ready. This includes maintaining an organized system for storing and retrieving accreditation-related documents and being prepared for audits with minimal notice.
  • Stakeholder Satisfaction: Develop and implement a process to regularly gather feedback from internal and external stakeholders (e.g., accreditation bodies, executive leadership) to ensure that their needs are being met and that the accreditation process adds value to their objectives. Aim for a stakeholder satisfaction rate of 90% or higher within the first year.

Employee Value Proposition
  • The goal of the Learning Content Team and Credentialing & Accreditation is to support first responders through the successful delivery of content and products/service information supporting their public safety efforts
  • We are a high-performance team focused on supporting public safety personnel with content that is accurate, actionable, and relevant
  • Lexipol is committed to staff growth and professional development to increase employee’s professional knowledge of the tools and trade of the position
  • The workload and commitment of our team is best suited to individuals looking for high-paced, challenging, and varied assignments
  • Learning Accreditation & Reporting Specialist will receive regular training development during weekly check-in meetings with the Certification and Accreditation Manager with an emphasis on process improvement
  • Opportunities for promotion are dependent on the needs of the business and the team but there are many opportunities to improve current skills through tuition reimbursement for evening/weekend training/classes
  • Very welcoming, collaborative environment
  • Daily communication with team members
  • With a focus on continuous improvement, there are lots of opportunities to be creative and have influence in the business

The Environment
  • Report to the Director of Learning Content who understands the technical and business aspects of the team and is committed to building partnerships, generating ideas, making continuous improvements, providing resources, refining processes, and supporting the success of each team member
  • Our team is highly productive and works with urgency every day to serve the needs of public safety professionals. Individuals who seek out additional responsibilities and have an action-oriented mindset thrive on this team
  • We celebrate successful collaborations, give praise publicly and frequently, want to learn from one another, and are dedicated to each member of the team maximizing their potential
  • Self-paced work from home with assigned tasks and due dates

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly or annual incentive, and a comprehensive benefits package including 401(k) with company match and a flexible paid time off plan.

Compensation for this role is $57,000 plus an annual bonus. 

About Lexipol
Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 10,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

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