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Community Services Officer

San Francisco Bay Area Rapid Transit District (BART) | CA

Posted Date 6/09/2025
Description Salary Information
This is a BART Police Officers' Association (BPOA) represented position.
$30.21/ Hourly (Step 1) - $37.10/ Hourly (Step 5) BPOA Hourly

Effective July 1, 2025:
$31.27/ Hourly (Step 1) - $38.40/ Hourly (Step 5) BPOA Hourly

Note: All external candidates will start at Step 1.

Who May Apply
All current BART employees and qualified individuals who are not yet BART employees.

Days Off
As assigned. Must be willing to work various shifts, weekends, holidays and overtime.

Reports To
Police Sergeant or a Police Civilian Supervisor

Department
BART Police Department is a progressive agency and has been on the forefront – and in some cases the model approach to training in the areas of fair and impartial policing, bias-based policing, crisis intervention, cultural competence training, and de-escalation training. The mission of the BART Police Department is to ensure a safe environment within our transit system, reduce crime through a highly visible police presence, and proactive enforcement of the law, and to promote public confidence by working in partnership with our stakeholders and the communities we serve.

Current Assignment
** This announcement will be used to establish a pool of eligible candidates for vacancies that may occur within the next twelve (12) months.

Under general supervision of police management, provides technical assistance to police personnel involved in safety and community service activities throughout the District. The work duties and responsibilities include issuing citations and warnings for parking violations, staffing a zone command office booth, patrolling parking facilities and assigned areas, and conducting surveys and special studies. Performs related duties as assigned.

Selection Process
This position is represented by BART Police Officers Association Employees (BPOA). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.

The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. Candidates must pass each phase to move on to the next phase of the selection process.

Phase 1: Skills Assessment
Phase 2: Minimum Qualifications Screening
Phase 3: Oral Panel Interview
Phase 4: Background Investigation

** Please note that the entire selection process may take 6 months up to (1) year. **

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include an extensive background check and successful completion of a polygraph exam. (Does not apply to current full-time BART Police Department employees unless specific job requires additional evaluations). If you are selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents.

The following are some of the documents you may be asked to provide: naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).
The selection process for this position will be in accordance with the applicable collective bargaining agreement.

Eligibility to Reapply

Candidates that are unsuccessful in the written, physical agility and/or oral board process can immediately reapply online for future openings. However, candidates that are unsuccessful in the investigative background process must wait at least 6 months before reapplying.

  1. Issues citations and/or warnings for parking, standing or stopping violations; marks and authorizes the towing of unoccupied vehicles; researches and conducts inventories of unoccupied vehicles; operates parking control machines and examines parking control machine records.

  2. Monitors closed circuit television; conducts periodic patrol sweeps of parking facilities and structures on foot or by vehicle.

  3. Answers questions and responds to complaints and requests for services and referrals from the public, other agencies and District departments, processes parking applications and permits.

  4. Directs traffic as needed; patrols assigned area and operates two?way radio; operates a motor (gasoline or battery powered) vehicle.

  5. Assists in crime prevention presentations; advises patrons and community organizations on crime prevention programs.

  6. Conducts surveys and inspections; conducts research studies, compiles statistics and analyzes data.

  7. Responds to non-hazardous criminal complaints, such as vandalism, petty theft and auto burglary; prepares designated crime reports at the direction of a patrol sergeant; compiles completed incident reports for records processing and makes follow?up contacts by telephone, letter, teletype or in person; retrieves and deposits lost, found and stolen property; testifies at legal proceedings.

  8. Maintains crowd control at the direction of a Sergeant during emergencies, special events or other gatherings, interprets and applies Police Department policies and procedures.

  9. Deals effectively with hostile and uncooperative people; reports situations requiring police or emergency assistance to a Sergeant or police dispatch.

  10. Provides office administrative support to the functional areas in the Police Department, such as the Detective Unit, Evidence, Crime prevention, Warrant Processing Unit, Communications Section, Traffic Unit, and the training and Human Resources Unit.

  11. Coordinates vehicle maintenance and repair by District shop personnel.
Education:

Possession of a High School diploma, GED or recognized equivalent.

Experience

The equivalent of one (1) year of full-time verifiable work experience which primarily involved interfacing with the public in a customer or community service or volunteer setting.


Other Requirements

Must be physically able to walk up to one mile per day and stand for long periods of time. Nature of duties involves exposure to inclement weather.

Must possess a valid California driver’s license and have a satisfactory driving record.

Must be able to work various shifts, weekends, holidays, and overtime.

WORKING CONDITIONS

Environmental Conditions
Train and station environment; work in confined space; exposure to cold, heat and noise, inclement weather, foul odors, and high voltage.

Physical Conditions
Requires maintaining physical condition necessary for standing for a prolonged period of time, and for walking, bending, stooping, sitting and climbing.

Knowledge of:

  • Methods and techniques of dealing effectively with the public in routine and emergency circumstances
  • Basic law enforcement organization, activities, terminology, rules, and procedures
  • Local parking rules and regulations

Skill/ Ability in:

  • Developing and maintaining effective working relationships with those contacted in the course of the work
  • Understanding and carrying out oral and written directions
  • Maintaining accurate records
  • Preparing accurate, clear and concise written reports
  • Using initiative and sound judgment within established guidelines
  • Remaining calm in emergency situations and providing clear, concise and understandable verbal direction and information
Salary62,842.42 - 77,185.89 Annual
Field
Police
Highest Educational Degree Required
High school diploma

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